Studios Privacy Policy — Zuldeira Studios

1. Introduction

This Privacy Policy describes how Zuldeira Technologies LLC, operating as Zuldeira Studios ("we," "us," or "our"), collects, uses, stores, and protects information in connection with our services, including but not limited to:

AI Voice Agent services for businesses
Custom website development
Custom application development

This policy applies to our business clients ("Clients"), the end users who interact with our AI Voice Agents ("Callers"), and visitors to our website. By using our services, you agree to the practices described in this policy.

For the general Zuldeira Technologies website privacy policy, please see our main Privacy Policy.

2. Information We Collect

2a. Client Information

When you engage our services as a business client, we may collect:

Business name, contact name, email address, and phone number
Business address and operating hours
Service menus, pricing, and business policies
Scheduling system credentials and integration details
Payment and billing information

2b. Caller Information (AI Voice Agent)

When someone calls a phone number serviced by our AI Voice Agent, we may collect:

Caller's phone number (via caller ID)
Caller's name (if provided during the call)
Appointment details (date, time, service requested)
Voice data and call recordings (see Section 3)
Language preference
Call duration and timestamp
Messages or special requests communicated during the call

2c. Technical Information

We may automatically collect:

Call metadata (duration, time, routing information)
System performance and error logs
Integration activity logs with scheduling systems

3. Voice Data & Call Recordings

Our AI Voice Agent processes voice data in real time to understand and respond to callers. This section explains how we handle voice data:

3a. Real-Time Voice Processing

Voice input is processed in real time using AI speech recognition and natural language processing to understand caller intent, extract appointment details, and generate appropriate responses. This processing occurs during the call and is necessary to provide the service.

3b. Call Recording

Calls handled by our AI Voice Agent may be recorded for quality assurance, service improvement, and dispute resolution. Where required by applicable law, callers will be notified at the beginning of the call that the call may be recorded.

3c. Voice Data Retention

Call recordings are retained for a maximum of 90 days unless a longer retention period is required by law or requested by the Client
Real-time voice processing data is transient and is not stored after the call ends
Call transcripts and summaries may be retained for the duration of the Client relationship

3d. AI & Machine Learning

Voice data may be used to improve our AI Voice Agent's performance, accuracy, and natural language understanding. When used for improvement purposes, data is anonymized and aggregated. We do not use identifiable caller voice data to train models for unrelated purposes.

4. SMS Appointment Confirmations

When our AI Voice Agent books an appointment on behalf of a salon, we may send the caller a single SMS text message to confirm the appointment details. This section explains how we handle SMS messaging:

4a. Consent

During the phone call, our AI Voice Agent will verbally ask the caller for permission to send a text message confirming their appointment. SMS messages are only sent with the caller's explicit verbal consent. If the caller declines, no text message will be sent.

4b. Message Content & Frequency

Content: SMS messages contain only appointment confirmation details (date, time, service, and salon name)
Frequency: One (1) message per appointment booked — no follow-ups, no reminders, no promotional content
No marketing: We will never use the caller's phone number to send marketing messages, promotional offers, or any content unrelated to the specific appointment booked during that call

4c. Opt-Out

Callers may opt out of receiving SMS messages at any time by:

Replying STOP to any message received
Declining consent when asked during the call
Contacting us at [email protected] or (301) 219-9449

4d. Carrier Disclaimer

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

5. How We Use Information

We use collected information for the following purposes:

Service delivery: Answering calls, booking appointments, routing messages, and integrating with Client scheduling systems
Service customization: Training the AI Voice Agent on Client-specific services, pricing, hours, and policies
Quality assurance: Reviewing call interactions to improve accuracy and caller experience
Communication: Contacting Clients about their account, service updates, and support
Billing: Processing payments and managing Client accounts
Legal compliance: Meeting legal and regulatory obligations
Appointment confirmations: Sending a single SMS confirmation to callers who consent during the call (see Section 4)
Service improvement: Improving our AI technology, voice recognition, and natural language processing capabilities using anonymized data

6. Data Sharing & Third Parties

6a. Sharing With Clients

Information collected from Callers (appointment details, messages, call summaries) is shared with the Client whose business the caller contacted. This sharing is necessary to provide the scheduling and communication service.

6b. Third-Party Service Providers

We work with trusted third-party providers to deliver our services:

Twilio: Telephony and SMS messaging infrastructure for phone number provisioning, call routing, and sending appointment confirmation text messages
ElevenLabs: AI voice synthesis for generating natural, human-like speech during calls
Workflow automation (n8n): To connect call data with Client scheduling systems and automate appointment booking
Scheduling platform APIs: To book and manage appointments in Client systems
Cloudflare: Secure cloud infrastructure and hosting

These providers are contractually obligated to use data only for the purposes of providing their services to us and to maintain appropriate security measures.

6c. We Do Not Sell Data

We do not sell, rent, or trade personal information, caller data, voice recordings, or phone numbers to any third party for marketing or advertising purposes.

6d. Legal Requirements

We may disclose information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, safety, or property.

7. Data Security

We implement industry-standard security measures to protect information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication for Client accounts and system integrations
Access controls limiting data access to authorized personnel
Regular security reviews and monitoring
Secure cloud infrastructure through Cloudflare

While we take reasonable measures to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

Client account data: Retained for the duration of the business relationship and up to 12 months after termination
Call recordings: Up to 90 days (unless otherwise agreed or required by law)
Call transcripts and summaries: Duration of the Client relationship
Appointment data: Synced to Client's scheduling system; our copies retained for the duration of the Client relationship
Billing records: Retained as required by tax and financial regulations
Anonymized/aggregated data: May be retained indefinitely for service improvement

9. Caller Rights

If you have interacted with our AI Voice Agent as a caller, you have the following rights:

Right to know: Request information about what data we have collected about you
Right to deletion: Request deletion of your personal information and call recordings
Right to opt out: Request that your calls not be recorded (where applicable)
Right to correction: Request correction of inaccurate information

To exercise these rights, please contact us at [email protected] or call (301) 219-9449. We will respond within 30 days.

10. Client Rights & Responsibilities

As a Zuldeira Studios Client, you have the right to:

Access and download your call data, transcripts, and reports
Request deletion of your account and associated data
Modify your AI Voice Agent's configuration at any time
Terminate service with 30 days' written notice

As a Client, you are responsible for:

Informing your callers/customers that calls may be handled by an AI voice agent
Complying with all applicable laws regarding call recording in your jurisdiction
Ensuring the accuracy of business information provided for AI agent configuration
Maintaining the security of your account credentials and integration access

11. Telecommunications & SMS Compliance

Our AI Voice Agent and SMS services operate in compliance with applicable telecommunications regulations, including:

Telephone Consumer Protection Act (TCPA) — including requirements for prior express consent before sending SMS messages
State-specific call recording consent laws (one-party and two-party consent states)
FCC regulations regarding automated call handling
CTIA Short Code Monitoring guidelines for SMS messaging

Where required by law, our AI Voice Agent will disclose its AI nature and/or that the call may be recorded at the beginning of each call. SMS appointment confirmations are sent only after obtaining verbal consent from the caller during the call.

12. Children's Privacy

Our services are designed for businesses and are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify Clients by email and update the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: (301) 219-9449
Website: zuldeira.com

Zuldeira Technologies LLC
Florida, United States